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Dropit

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What is Dropit?

Dropit was born out of a love for stress-free shopping. Our service lets you browse your favourite shops and buy what you love without being weighed down by bulky bags!

Since the launch of handsfree shopping in London’s West End in 2016, ensuring ultimate convenience and comfort has always been part of Dropit’s DNA. Today, our service is available in retail stores and major shopping destinations across the US, UK, Ireland, and Belgium.

Dropit is here to make you feel comfortable while visiting St James Quarter. Our team maintains the highest safety standards, especially in times of social distancing and safer shopping.

Dropit at St James Quarter

The launch of handsfree shopping at St James Quarter marks the first time our premium service is available to shoppers in Scotland. We’re here to make your shopping experience even more memorable.

Whether you plan to enjoy a meal at one of the many St James Quarter restaurants, continue your day of Edinburgh exploring, shop safely without touching too many surfaces, or simply push the pram bag-free and easy, we are here to help.

Let us do the heavy lifting so you can spend more time shopping and relaxing.

How to Shop with Dropit

Dropping bags in-store, arranging for their collection at Guest Services, or having them delivered is simple. Get started by downloading the Dropit app and creating an account by entering your name, phone number, and email address. From here, you can start dropping an unlimited number of bags after every purchase.

Our team will safely gather all your bags and securely seal them into one of our eco-friendly Dropit bags. Once you’ve finished shopping, simply let us know on the Dropit app or click the link provided via SMS for those not using the app, and we’ll have your Dropit bag ready at the Guest Services Desk.

For our delivery service, all you need to do is share your preferred address and we’ll coordinate the rest. On the Dropit app, you can see specific timings and delivery tracking so you’re always in the know!

Enjoy Collect-on-Site or Home Delivery

Collect-on-site or home delivery allows you to leave all your purchases in-store, and we’ll collect and deliver them to your chosen address on the very same day (within a certain radius of SJQ). For out-of-town visitors, our next-day delivery service is available for the rest of mainland Great Britain, an ideal option for those looking to send their purchases straight home. With tracking visibility and delivery insurance to the value of £10,000*, we ensure your purchases are in safe hands from store to door (*Terms and Conditions apply).

Collect-on-Site is ideal for those that want to explore St James Quarter and all Edinburgh has to offer. Select the ‘Finish Shopping’ button on the Dropit app or text message, and collect 20 minutes following the team receiving your notification.

Giftit

Giftit is an extension of our Handsfree Shopping service that is ideal for when you spot the perfect present in-store and want to send it directly to a loved one’s door. Whether you’re sending something spontaneously or on the lookout for a great gift, send it with Giftit!

Purchasing Dropit Passes

Dropit passes can be purchased on the Dropit app, or in-store via the Dropit store device with the assistance of a sales associate. Our Home Delivery service is £15 for any address in mainland Great Britain, and only £5 for Collect-on-Site.

Customer Service and Support

For questions or concerns, the Dropit team is on-site and online. We are available 24/7 via the live chat platform, or in-person at Guest Services during shopping hours.